Legal access and wallet records
Our Legal position starts with jurisdiction: access depends on local law, and we do not ask you to use the service where local rules do not permit it. Before account access, we may use phone verification to connect activity to the correct account and reduce mistaken
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access. Records can include account details, verification events, support messages and transaction references for DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity. We use those records to check status, respond to disputes and meet applicable operational duties. If a payment status needs checking, keep
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your receipt or reference ready. The local payment chips below show the rails that may appear in an account flow, subject to availability and applicable rules.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.